FAQs

TopUggStore / 2009-10-14

⇒ Why Shop at TopUGGStore.com?
We are dedicated to bringing you the best selection of quality sheepskin boots at the most competitive price available. We know that you have many choices when it comes to online shopping for various high tech upgrades. Here are some reasons why TopUGGStore.com is a reliable and safe place for your boots needing:

⇒ Satisfaction Guarantee
Our goal is to make sure you receive the best value of every purchase you make from our website. We want to be your number one choice for UGG boots.

⇒ Guaranteed Same Day FREE Shipping
It's true! We ship ANYWHERE IN THE WORLD! We pay for all the shipping charges and additional sale taxes. Your order will be shipped in 3-7 days once your payment is cleared, we may send you tracking number so you never be dark with your order.

⇒ Privacy Guarantee
We realize that customers are concerned about how the information they provide on-line will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. We do not sell or rent our list of customers to anyone, without their permission.

⇒ Everything Is In Stock
Every product we providing is physically in-stock in our warehouse. If you can order the product in your shopping cart and complete the checkout that means that the product is available for immediate shipment. If by any chance we miscounted, we may send you emails for notification instantly. It is available to ask for payment refund or we provide discount for item exchanging.

⇒ FREE Return & Exchange
We know exactly how you feel when you are shopping online and we do our best to eliminate the uncertainty. We unconditionally guarantee to provide a refund or replacement within 14 days at no cost to you if you receive damaged boots.

1. What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8 ? you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.

2. Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.

3. Can I get any special discount for my order?
Yes, you can contact our online salesman. Depending on the amount of your order, they may offer you some special coupon. We also offer special sale some time, please pay close attention to our website.

4. Is shipping included in the prices?
Yes! The shipping fees are included in the item prices, we shall provide transport at our cost.

5. What payment methods we accept?
Credit Card
This is another payment we accept for most of the orders.

6.Why the order I paid was canceled
If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we cannot get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.

7. How do I cancel the order?
All the orders placed on our site are available to be cancelled within 6 hours, but if we have already dispatched the order we cannot guarantee a cancellation, sorry for inconvenience.

8. How long will it take to delivery?
Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 3 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS shipping normally takes 3-7 work days, and the slow shipping method normally takes 7-20 work days.

9. How do I track my order?
We ship via EXPRESS MAIL SERVICE to ensure fast and secure shipping to any destination. After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. All orders can be tracked by logging on to www.ems.com. Please contact us via email if you need further tracking assistance.

10. Can I wear my boots in the rain or snow?
Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent. Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.

11.Do I need to weatherproof my UGG boots ?
Since UGG footwear is made of sheepskin and leather, they are naturally resistant to small amounts of water. We do recommend waterproofing them if you intend on wearing them in heavy snowfall or rain.

12. My boots are making my feet turn black. Is this a defect?
No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.

13. Can I trust to shop on this website?
Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.

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